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Zoho, Odoo, ERPNext, Dynamics 365 and custom ERP, delivered by one accountable team.
We implement the finance, purchasing, stores, HR and reporting side of hotel operations and connect it to the property management system your front desk already uses.
An ERP for hotels in the UAE runs the back office, covering purchasing, stores, supplier payments, payroll, fixed assets and owner reporting, while the existing property management system keeps reservations and folios. Daily departmental revenue, guest and city ledger balances and payments by method post from the PMS into the ERP, supporting USALI-style departmental accounting for owners and management companies.
Most hotels already run a property management system for reservations, check-in, folios and housekeeping status, plus POS systems in restaurants, bars and the spa. Those systems run the guest-facing operation well. What they usually do not do well is everything behind the scenes: purchasing for dozens of departments, store issues, supplier payments, payroll for a large multinational team, fixed assets and owner reporting. ERP for hotels UAE projects fill that gap, so night audit figures flow into a general ledger that also knows what was spent to earn them.
We are clear with hotel clients about scope. We do not replace a specialist PMS for a full-service property. We connect it. Daily revenue by department, guest ledger and city ledger balances, and payments by method are posted from the PMS into the ERP, either through an interface or a structured import. For smaller hotel apartments and boutique properties, some operators prefer an ERP with a hospitality add-on instead of a separate PMS, and we discuss that option honestly when the property profile suits it.
Hotels also face a reporting structure that most businesses do not: owning companies, management companies, sometimes a brand operator, each wanting different views of the same numbers. Departmental accounting, the USALI-style split many hotel finance teams use, and clean owner reports are where a well-configured ERP earns its keep.
These issues appear in city hotels, resorts and hotel apartment buildings alike.
Finance teams often copy daily revenue reports from the PMS into accounting software by hand. That takes time every morning and makes errors hard to trace back to the source.
Food, beverage, linen, amenities and engineering spares all leave the same stores. Without departmental requisitions, the F&B cost percentage and rooms cost per occupied room are rough estimates.
A hotel may buy from hundreds of suppliers, from fish markets to chemical vendors. Without approved price lists and approval limits, procurement leaks margin quietly.
Corporate accounts, tour operators and online travel agents pay on credit or net of commission. Aging and follow-up suffer when city ledger data lives only in the PMS.
Hotels employ staff on different contracts, shifts and accommodation arrangements. Payroll, leave, document expiries and WPS submissions take serious effort without an integrated HR module.
Both cycles meet in the general ledger, giving departmental profit without month-end rework.
One shared database: every step updates stock, finance and reports in real time.
We scope modules around departments, not around software menus.
Chart of accounts and cost centers for rooms, F&B outlets, spa, laundry, engineering and administration, ready for owner reporting.
Daily postings of room revenue, taxes and fees, guest ledger movements, city ledger transfers and payments by tender type.
Requisitions from each department, approval limits by role, supplier price agreements and purchase orders.
Main stores and sub-stores per outlet, par levels, monthly counts and issue costing by department.
Standard recipes for restaurant and banquet menus to compare theoretical and actual food cost.
Employee records, shifts, leave, service charge distribution where applicable, gratuity and WPS salary files.
Fixed asset register, preventive maintenance for plant and rooms, and spare parts usage tracked to work orders.
City ledger accounts for corporates, travel agents and OTAs, with statements, aging and collection follow-up.
A daily view for the director of finance and general manager, built on posted data rather than spreadsheets.
We implement Zoho, Odoo, ERPNext, Microsoft Dynamics 365 and custom ERP, and connect them to the PMS you choose.
| Property profile | Often a good fit | Why |
|---|---|---|
| Hotel apartment building or small boutique hotel | Odoo or Zoho with a cloud PMS | Straightforward accounting, purchasing and HR; PMS revenue imported daily. |
| Mid-size city hotel with several outlets | Odoo or ERPNext | Departmental stores, recipes, procurement and payroll in one system, linked to the PMS and POS. |
| Resort or hotel with large banqueting operation | Microsoft Dynamics 365 Business Central | Strong dimensions for departmental reporting, approvals and owner packs. |
| Hotel group or owning company with several properties | Microsoft Dynamics 365 or Odoo multi-company | Consolidation across properties with shared procurement and central finance. |
| Owner wanting tailored owner and operator reporting | Custom ERP layer or ERPNext | Bespoke management agreement calculations and reports on top of standard accounting. |
PMS interfaces depend on what your PMS vendor supports; we confirm this during discovery.
We configure the system to support these rules. Confirm rates and treatments with your tax advisor and the relevant emirate authority.
Hotel accommodation and F&B are generally standard-rated at 5%. Tax invoices must carry your TRN and prescribed fields, and VAT must be calculated on the correct base where other charges apply.
Emirate-level charges such as municipality fees, service charges and the Tourism Dirham in Dubai are set up as separate lines and liability accounts. Rules differ by emirate, so we follow your current authority guidance.
Salaries are paid through WPS using a Salary Information File, and end-of-service gratuity follows Federal Decree-Law No. 33 of 2021. The HR module calculates accruals and produces the SIF.
Corporate tax applies at 9% above AED 375,000 of taxable income. B2B invoices to corporates and travel agents will move to PINT AE e-invoicing through an ASP; check the latest Ministry of Finance and FTA guidance for your date.
General information, not tax or legal advice. Rules change; confirm current FTA, MOHRE and Ministry of Finance guidance with your advisor.
Results vary by property, but these are the improvements teams typically see.
Revenue arrives in the ledger automatically, freeing the morning for review rather than data entry.
Store issues and payroll costs land in the right department, so food cost and rooms cost per occupied room reflect reality.
Approval limits and agreed prices stop off-contract buying before it reaches accounts payable.
Owner packs come from the ledger directly, cutting days from the month-end close.
Ranges are typical and depend on property size, outlets and PMS interface options.
Durations are typical ranges; your plan is agreed after discovery.
Department walk-throughs, chart of accounts design, PMS and POS interface review and approval matrix.
Finance, procurement, stores, recipes and HR configured; PMS posting rules mapped and tested.
Opening balances, suppliers, items, assets and employee records loaded and reconciled.
Night audit postings checked against the old process before switching over at a month start.
On-site and remote support through the first month-end and owner report cycle.
Hospitality, platform and back-office pages relevant to hotels.
We configure the system for the rules UAE businesses report against, and test it before go-live.
General information, not tax or legal advice. Confirm current requirements with the FTA, MOHRE or your advisor. See all UAE compliance guides.
On-site workshops in Dubai, Abu Dhabi and Sharjah, and remote or on-site delivery across the Northern Emirates and free zones.
Official sources and references
Facts on this page were checked against these sources in October 2026. Rules change, so confirm current requirements before acting.
For most full-service hotels, no. The PMS handles reservations and guest folios, and the ERP handles finance, procurement, stores and HR. We connect the two so revenue posts daily.
It depends on what each PMS vendor exposes, such as an API, interface file or report export. We review the options during discovery and choose the most reliable method.
Where your hotel distributes service charge, we can configure the calculation rules in payroll. The policy itself should follow your management agreement and legal advice.
Yes. Hotel apartments often have simpler F&B but more maintenance and longer stays, so engineering, assets and receivables tend to matter more.
Yes. Departmental accounts and dimensions let us produce owner reports and operator reports from the same ledger.
We are based in Dubai and work with properties across all seven emirates, on-site and remotely.
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Book a discovery call and we will review your PMS, outlets and finance processes.
Dubai, United Arab Emirates
